Privacy Policy

Master Garage Cleans
Last Updated: December 8, 2025

This Privacy Policy explains how Master Garage Cleans (“we,” “us,” or “our”) collects, uses, and protects your information when you use our garage door cleaning and related services or visit our website at mastergaragecleans.com (the “Site”).

We primarily serve customers in and around West Palm Beach and Niagara Falls. By using our Site or services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect the following information when you contact us, request a quote, book an appointment, or use our services:

- Contact information: name, phone number, email address
- Service information: property address, preferred dates and times, details about your garage door (such as material, condition, or size)
- Billing and payment information: payment method details as needed to process your payment (full card information is typically processed directly by our payment processor, Square, and is not stored by us)
- Communications: information you provide by phone, text message, email, contact forms, or social media messages

1.2 Information Collected Automatically (Website)

If you visit our Site, we may automatically collect:

- Device and usage data: IP address, browser type, operating system, pages viewed, time and date of visit, and how you interact with the Site
- Cookies and similar technologies: small data files stored on your device to help our Site function, remember your preferences, and analyze how visitors use the Site

You can usually control or disable cookies through your browser settings. If you do so, some features of the Site may not work properly.

2. How We Use Your Information

We use the information we collect to:

- Provide, schedule, and complete garage door cleaning and related services
- Create and send quotes, invoices, and receipts
- Communicate with you about appointments, changes, questions, and customer support
- Process payments securely through our payment processor, Square
- Improve our services, customer experience, and Site
- Send marketing or promotional messages (only where permitted by law and subject to your choices)
- Comply with applicable laws and respond to lawful requests

3. Legal Basis (If Applicable Outside the U.S.)

If you are located in the European Union, United Kingdom, or other regions with specific data protection laws, we may rely on one or more of the following legal bases:

- Performance of a contract (providing services you requested)
- Our legitimate business interests (running and improving our business)
- Compliance with legal obligations
- Your consent, where required

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

- Service providers:
Companies that help us operate our business, such as payment processors (including Square), scheduling or booking tools, email and text messaging services, website hosting providers, and IT support.
- Professional advisors:
Such as accountants, lawyers, and insurance providers, where needed for our business operations.
- Authorities or third parties:
When required to comply with the law, enforce our agreements, or protect our rights, property, or safety, or that of others.

These parties are only allowed to use your information as necessary to perform services for us or meet legal obligations.

5. Data Retention

We keep your information only as long as reasonably necessary to:

- Provide and document our services
- Maintain business and tax records
- Comply with legal obligations and resolve disputes

When we no longer need your information, we will delete it or anonymize it in a reasonable manner.

6. Security

We use reasonable physical, technical, and administrative measures to help protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal or contractual requirements
- Marketing opt-out: Opt out of receiving marketing emails or texts

To exercise these rights or update your information, please contact us using the contact details below.

If you receive marketing emails from us, you can also unsubscribe by clicking the “unsubscribe” link in the email (if available).

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable).

If you believe a child has provided us with personal information, please contact us and we will take steps to remove such information.

9. Third-Party Websites and Services

Our Site may link to third-party websites or services (for example, payment processors, social media pages, or online review platforms). We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party sites or services you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top.

Your continued use of our Site or services after any changes means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Master Garage Cleans
Service Area: West Palm Beach and Niagara Falls
Phone: 289-213-8171
Email: mastergaragecleans@gmail.com
Website: mastergaragecleans.com